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Our team of technical support engineers provides a range of
services, which includes online, telephone and on-site support. Our normal support hours
are 8.30am to 5.30pm, Monday - Friday, but we do provide specialist contracts for
those requiring additional services. We endeavour to address all enquiries as they occur.
Many of the products are supported by online help, online tutor guides and are often
enhanced by user training workshops which can be provided on-site or at our head
office in Ilkley, West Yorkshire.
We have established a number of product User Group Forums, which are structured
around a six-monthly event at which customers can share their experiences of the
tools and help inform our on-going product development strategy.
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